GabbiesHow can we help?
Here you will find answers to the most common questions about your account, subscription, and settings. If something is missing, write to us.
Write to us
We usually reply within a few business days. It helps if you mention your device, the app version, and the email address of your account – but never your password.
Frequently asked questions
How do I sign in, and what do I do if I can no longer get into my account?
You sign in with your email address and a password. Always use the same email address as the first time; otherwise a new, empty account is created. If you can no longer get in, write to us from the email address of your account – we will help you.
How do I manage or cancel my subscription?
Subscriptions are handled by your store. On iPhone: Settings → your name → Subscriptions → Gabbies. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Gabbies. Cancel at least 24 hours before the end of the current period; your plan stays active until then. Deleting the app does not end the subscription.
How do I restore purchases?
Open the plan overview in the app (Profile → Plan) and tap “Restore purchases.” Make sure you are signed in on the device with the same Apple or Google account you used to buy the subscription, and in Gabbies with the same account.
How do I get a refund?
Payments are handled by Apple and Google, so they also decide on refunds. Please submit your request directly through the purchase history of your Apple or Google account.
How do I delete my account?
In the app under Profile → Delete account. This permanently removes your account, your learning progress, your texts, conversations, and Gabbies. Alternatively, you can write to us from the email address of your account. Please cancel any active subscription yourself in the store beforehand – deleting your account does not end it.
The microphone is not working. What can I do?
Gabbies needs access to the microphone for speaking. iPhone: Settings → Apps → Gabbies → turn on Microphone. Android: Settings → Apps → Gabbies → Permissions → Microphone → Allow. Without the microphone, you can still type in the role-plays.
How do I change the app language?
Under Profile → App language. The app language is also the language in which you get translations and explanations. You can choose from German, English, Spanish, French, Italian, Portuguese, Dutch, and Polish.
How do I switch the language I am learning or learn a second one?
You can add another language to learn in the app and switch between your languages; your progress is kept for each language. On the free plan you learn one language; with Plus and Pro all eight are open to you.
How do I turn reminders on or off?
Under Profile → Reminders. Reminders are created right on your device. If nothing arrives, check in your device settings whether notifications are allowed for Gabbies.